Refund policy
At Ncalendar, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return according to the conditions below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a standard return, the item must be unused, in its original condition, and returned with its original packaging, labels, accessories, and included components whenever applicable.
Restocking fee: $0. We do not charge a restocking fee.
Return Eligibility
- Return window: 30 days from the delivery date.
- Item condition: Unused and in its original condition.
- Packaging: Original packaging and included accessories should be returned whenever applicable.
- Proof of purchase: An order number or other proof of purchase may be required.
- Authorization: Contact us before shipping any return.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number, a description of the issue, and clear photographs when applicable.
When the return is caused by a damaged, defective, or incorrect item, Ncalendar will cover the applicable return shipping costs.
Change-of-Mind Returns
For returns caused by customer preference, an incorrect size selection, or a change of mind, the customer is responsible for the return shipping costs.
Non-Returnable Items
For health, hygiene, and safety reasons, certain items may not be eligible for return after opening or use. Customized or personalized products, gift cards, and final-sale items are also non-returnable unless they arrive damaged, defective, or incorrect.
Contact us if you are unsure whether your item is eligible for return.
How to Request a Return
Step 1: Email info@ncalendar.com within 30 days of delivery. Include your order number and reason for the return.
Step 2: Wait for our return authorization and shipping instructions. Returns sent without prior authorization may not be accepted.
Step 3: Securely package the approved item with its original packaging and accessories.
Step 4: Ship the return using the instructions supplied by our customer service team.
Important: Do not send a return to our business address without receiving written authorization and the correct return destination from our customer service team.
Refund Process
After the return is received, we will inspect the item and notify you whether the refund has been approved.
Approved refunds are issued to the original payment method within up to 7 business days after inspection. Your bank or payment provider may require additional time to post the credit to your account.
Original shipping charges, if any, are non-refundable unless the return results from a damaged, defective, or incorrect item.
Late or Missing Refunds
If an approved refund does not appear after the expected processing period, first contact your bank or payment provider. If the refund still cannot be located, email us at info@ncalendar.com.
Exchanges
If you need a different size, color, or product, contact our customer service team. Exchanges are subject to product availability. In some cases, the fastest option may be to return the original item and place a new order after the return is approved.
Order Cancellations
Contact us promptly if you need to cancel or modify an order. We cannot guarantee cancellation after processing or fulfillment has begun. If the order has already shipped, the standard return process will apply.
Contact Information
Store: Ncalendar
Company: VN - COMPANIES, LLC
Company Number: L25000562048
Address: 2944 South Jog Road, Greenacres, FL 33467, United States
Email: info@ncalendar.com
Phone: +1 305 5646986