Shipping policy
At Ncalendar, we are committed to providing clear and transparent shipping information. This Shipping Policy applies to orders delivered within the United States.
Shipping Locations
We currently provide shipping to eligible addresses within the United States. Delivery availability is confirmed during checkout.
Order Cutoff Time
Our daily order cutoff time is 5:00 PM Eastern Time (GMT-05:00), Monday through Friday.
Orders placed after the cutoff time, on weekends, or on public holidays will begin processing on the next business day.
Processing and Delivery Times
Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated total delivery time: 4–9 business days.
Business days are Monday through Friday, excluding applicable public holidays. Delivery estimates begin after an order is successfully confirmed and paid.
Shipping Costs
We offer free standard shipping on all eligible orders within the United States. No minimum purchase is required.
Carrier Services
Orders may be delivered by USPS, UPS, FedEx, or another qualified carrier selected according to the destination and product requirements.
Order Processing
Orders are processed only after successful payment authorization. You will receive an order confirmation by email after placing your order.
During periods of unusually high demand, severe weather, carrier disruptions, or public holidays, processing and transit times may be longer than estimated.
Order Tracking
Once your order ships, you will receive an email containing the available tracking information. Tracking may require up to 48 hours to display the first carrier update.
You can also visit our Track Your Order page.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout. Contact us immediately if you notice an error.
We cannot guarantee that an address can be changed after processing begins. Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
Delivery Delays
Estimated delivery dates are not guaranteed. Delays may occur because of carrier operations, weather conditions, holidays, customs procedures, address problems, or other circumstances outside our reasonable control.
If your tracking information has not changed for an extended period or your order has not arrived within the expected timeframe, contact us so we can investigate.
Lost, Damaged, or Incorrect Orders
If your package appears lost, arrives damaged, or contains an incorrect item, email info@ncalendar.com with your order number and a description of the issue. For damaged or incorrect items, include clear photographs when possible.
We will review the situation and provide an appropriate resolution according to our Return and Refund Policy.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, building reception, and any notice provided by the carrier. If the package remains missing, contact both the carrier and our customer service team.
Contact Information
Store: Ncalendar
Company: VN - COMPANIES, LLC
Company Number: L25000562048
Address: 2944 South Jog Road, Greenacres, FL 33467, United States
Email: info@ncalendar.com
Phone: +1 305 5646986